Shipping policy
Shipping Policy
We currently ship within Puerto Rico and the United States.
Puerto Rico
Standard shipping: $6.00
Free standard shipping on orders of $60.00 or more.
Estimated transit time: 3–5 business days after the order has been processed and handed to the carrier.
United States
Standard shipping: $8.00
Free standard shipping on orders of $70.00 or more.
Estimated transit time: 3–5 business days after the order has been processed and handed to the carrier.
Order Processing
Orders are prepared as quickly as possible. Processing time is separate from carrier transit time. Delivery estimates shown at checkout may vary depending on destination, carrier conditions, holidays, weather, and other circumstances outside our control. Shopify likewise treats fulfillment time separately from carrier transit time when calculating delivery expectations.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at info@squishylandpr.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Tracking
When tracking information is available, it will be provided after your order has shipped.
Delays
Carrier delays may occur due to weather, holidays, high shipping volume, service interruptions, or other circumstances beyond our control.
Lost or Damaged Packages
If your package arrives damaged, or if you experience an issue with delivery, contact us at info@squishylandpr.com with your order number and any relevant photos or tracking information so we can review the situation.
Contact
For shipping questions, please contact:
Squishy Land PR
Email: info@squishylandpr.com
Website: squishylandpr.com