Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Squishy Land PR.
Returns
You may request a return within 2 days of delivery.
To be eligible for a return, the item must be unused, unopened when applicable, in the same condition in which it was received, and in its original packaging with all included parts and accessories.
For hygiene and product-integrity reasons, squishies, sensory toys, fidget toys, and similar products that have been opened, used, stretched, squeezed, altered, damaged, or otherwise handled beyond normal inspection are not eligible for return, except when the item arrived defective, damaged, or incorrect.
To request a return, contact us at squishylandpr@gmail.com within 2 days of delivery. Please include your order number and the reason for the return.
Do not send a return before receiving approval and return instructions from Squishy Land PR. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at squishylandpr@gmail.com. Please provide your order number and clear photos of the item and packaging when possible.
We will review the issue and provide an appropriate resolution. This section is not intended to limit any rights available to consumers under applicable law.
Return Shipping
For approved returns that are not the result of an error by Squishy Land PR, the customer is responsible for return shipping costs.
If the item arrived damaged, defective, or incorrect due to an error on our part, Squishy Land PR will provide instructions regarding the return or replacement.
Original shipping charges are non-refundable except when required by applicable law or when the return results from an error by Squishy Land PR.
The appropriate return address will be provided after your return request is approved.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card issuer to post the refund.
Non-Returnable Items
The following items are not eligible for standard returns:
- Items requested for return more than 2 days after delivery
- Used or opened sensory toys and squishies
- Items that have been stretched, squeezed, altered, damaged, or excessively handled after delivery
- Items missing original components or packaging when applicable
- Gift cards
- Items specifically marked as Final Sale
These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at squishylandpr@gmail.com.
We cannot guarantee cancellation once an order has entered processing, has been prepared for shipment, or has shipped.
Contact Us
For questions regarding returns or refunds, contact:
Squishy Land PR
Email: info@squishylandpr.com
Website: squishylandpr.com